MitID validation

When shopping with us, you may be asked to verify your age using MitID. This is a legal requirement for online purchases of age-restricted items. As of October 1, 2024, webshops selling products such as alcohol must be able to effectively verify the customer's age.

The most common problems and solutions

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Benytter du MobilePay til at betale med i webshoppen, foregår aldersvalideringen helt automatisk. MobilePay har registreret din alder og sender automatisk denne videre til os ved betalingen.

1. The MitID window does not open

Try this:

  • Disable pop-up blocking in your browser
  • Use a different browser, e.g., Chrome, Safari, or Edge
  • Avoid private/incognito browsing
  • Refresh the page and try again

2. You are redirected back without being authenticated

This often happens if the connection is interrupted during the process.

Try this:

  • Start the validation again
  • Ensure a stable internet connection
  • Close the MitID app completely and open it again
  • Complete the authentication without switching too much between apps

3. The MitID app does not show the request

Try this:

  • Open the MitID app manually
  • Check that notifications are enabled
  • Ensure the app is updated
  • Restart your phone and try again

4. The browser remembers an old or failed validation

Try this:

  • Clear cookies/cache
  • Close the browser completely
  • Try from a different device
  • Use mobile data instead of Wi-Fi, or vice versa

5. MitID is temporarily down

Sometimes the issue is caused by operational disruptions at MitID. You can check the current operational status of MitID via the Agency for Digital Government’s status page here.

Still not working?

Try again in a little while, or contact MitID Support if the issue concerns the MitID app itself, login, or authentication. Borger.dk refers to MitID Support by phone at +45 33 98 00 10.