Refund policy
Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing.
The complaint does not apply to errors or damage caused by incorrect operation of the product / service.
INF:SHOP will cover return costs to a reasonable extent
After prior approval.
On return
Inquiries should be directed to and complaints should be sent to:
DC Norden
Bandholmvej 80
4943 Torrig L.
Attn: Kathrine Christensen
Packages sent on cash on delivery are not accepted.
Refund
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Right of withdrawal
You have the right to cancel a purchase without reason within 14 days. The cancellation period expires 14 days after the day on which you or another person chosen by you (but not the carrier) takes physical possession of the item(s).
If you break the sealing/foiling of the product(s), you lose your right of cancellation.
Return costs are your own responsibility.
The notice must be given by mail at info@dcnorden.dk In the message, you must make us clearly aware that you wish to exercise your right of cancellation. You can also choose to use our standard cancellation form and send with return. You can find it here, Link
The condition of the item when you send it back
You are liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature of the goods.
If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing.
The complaint does not apply to errors or damage caused by incorrect operation of the product / service.
INF:SHOP will cover return costs to a reasonable extent
After prior approval.
On return
Inquiries should be directed to and complaints should be sent to:
DC Norden
Bandholmvej 80
4943 Torrig L.
Attn: Kathrine Christensen
Packages sent on cash on delivery are not accepted.
Refund
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Right of withdrawal
You have the right to cancel a purchase without reason within 14 days. The cancellation period expires 14 days after the day on which you or another person chosen by you (but not the carrier) takes physical possession of the item(s).
If you break the sealing/foiling of the product(s), you lose your right of cancellation.
Return costs are your own responsibility.
The notice must be given by mail at info@dcnorden.dk In the message, you must make us clearly aware that you wish to exercise your right of cancellation. You can also choose to use our standard cancellation form and send with return. You can find it here, Link
The condition of the item when you send it back
You are liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature of the goods.
If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
